# Can't sign in or forgot your password Applies to: website ยท Last updated: 2026-11-01 If you cannot sign in to the Keeplet website, check that you are using the same method you used to create the account (email and password, **Sign in with Google** or **Sign in with Apple**); if you do not remember your password, press **Forgot password** on the sign-in page, type your email and follow the link you receive to choose a new one. ## Before you start To sign in go to keeplet.app and, on the sign-in page, choose the **Sign in** tab. If you do not have an account yet, use the **Sign up** tab: see [How to create a Keeplet account](/en/help/web/create-a-keeplet-account). ## I see "Incorrect email or password": what do I check? 1. Check the **Email**: it must be exactly the one you signed up with, with no typos. 2. Check the **Password**: uppercase and lowercase matter. The eye icon shows it while you type. 3. Remember which method you used to create the account. If you used **Sign up with Google** or **Sign up with Apple**, the account has no Keeplet password and signing in with email and password does not work: use **Sign in with Google** or **Sign in with Apple**, or create a password with the procedure below. 4. If you got it wrong many times in a row, you may also see "Too many requests. Please wait a few minutes before trying again." Wait a few minutes and try again. ## How do I recover my password? 1. On the sign-in page press **Forgot password**. 2. Type your **Email** and press **Send email**. 3. "Email sent successfully!" appears: check your inbox, including the spam folder. The email subject is "Reset your password" (in Italian, "Reimposta la tua password", if your account language is Italiano). 4. Open the link in the email. The link is valid for **1 hour** and can be used **only once**. 5. On the **Reset Password** page type the **New password** and repeat it in **Confirm password**: you need at least 8 characters with an uppercase letter, a lowercase letter and a number (the same rule applies when you sign up on the website or in the app). A simpler password chosen in the past still works for signing in until you change it. 6. Press **Reset password**. "Password reset successfully!" appears and you are already signed in to Keeplet. You also receive an email telling you about the change. If you want to go back before sending, press **Back to login**. ## The reset email does not arrive or the link does not work - The confirmation message appears even if the address is not registered: this way Keeplet does not reveal who has an account. If nothing arrives, try another address you may have used. - You can request the email at most 3 times every 5 minutes. If you exceed the limit, wait and try again. - If you see "Error resetting password" or "Missing or invalid token", the link has expired, was already used or is incomplete: repeat **Forgot password** and use the latest link you received, opening it in full. - If your browser is already signed in with another account, the reset link takes you to the Home page. Sign out of Keeplet and open the link again. ## How do I sign in with Google or Apple? On the **Sign in** tab press **Sign in with Google** or **Sign in with Apple**: a window from the provider opens where you confirm the account. If the window does not open, check that your browser is not blocking pop-ups from keeplet.app. If you close it without completing the sign-in nothing happens and you can try again. If a Keeplet account with the same email already exists, signing in with Google or Apple enters that same account. If that account had a password, it stops working the first time you sign in with Google or Apple: this protects you from someone registering your email address. To have a password again, use **Forgot password**. ## Frequently asked questions ### I changed my password: do I have to sign in again on my other devices? Possibly. After a reset, the devices where you were already signed in may ask you to sign in again with the new password. ### Can I sign in with Apple from the website? Yes, with the **Sign in with Apple** button on the **Sign in** tab. ### I don't remember which email I signed up with Try the addresses you usually use, and Google or Apple if you used them. If you cannot recover access, write to privacy@keeplet.app to ask for the account to be deleted: read [How to delete your Keeplet account](/en/help/web/delete-your-account). ### Can I use Keeplet without an account? Not on the website. In the app for Android and iPhone you can: read [How to use the Keeplet app without an account](/en/help/app/use-keeplet-without-an-account). ## Related articles - [How to create a Keeplet account](https://keeplet.app/en/help/web/create-a-keeplet-account) - [How to delete your Keeplet account](https://keeplet.app/en/help/web/delete-your-account) - [Keeplet website: frequently asked questions](https://keeplet.app/en/help/web/website-faq) - [Keeplet notifications not working: what to check](https://keeplet.app/en/help/web/notifications-not-working) - [What is Keeplet: key facts](https://keeplet.app/en/help/keeplet) Source: https://keeplet.app/en/help/web/sign-in-and-password-problems